Collections Analyst

Collections Analyst

Salary – Circa £32,000 Plus Benefits Package

Sheffield

Job function

Analyse current collections performance and performing, making recommendations for improvement, including:

SMS (business transmission and customer interaction)
Email (business transmission and customer interaction)
Website (business transmission and customer interaction
Chat (business transmission and customer interaction)
Ai Agents interaction and performance
Dialler systems (business transmission and customer interaction)
Payment’s activity (online payments, bank transfers, card payments over the phone
B2C Communications frequency and customer behaviour
Peaking and troughing analysis of collections performance
Payment types and pattern recognition

Experience

Debt collection or unsecured lending business (loans, credit cards, lines of credit)
E-commerce, marketing – not essential

Required hard skills

Any dialects (MySQL, PgSQL, MsSQL). CTEs, window functions, hard queries, stored procedures.
Mathematical statistics. Different types of distributions, correlation, regressions, hypothesis testing.
Excel proficient level. Data sorting, data filtering, pivot tables, vlookup, SUMIF / SUMIFS, charts.
BI tools. Desirable PowerBI

Desirable hard skills

Data analysis, pandas, numpy, scipy, statsmodels, seaborn, matplotlib etc.
ETL processes. Airflow, Pentaho etc.
IT understanding. Client-server processes. API. Back-end and front-end. Parsing. Algorithms and data structures.
Sprints, AGILE. Waterfall. Jira etc.

Benefits: