Responsibilities

• Answering customer enquiries over the phones and emails
• Taking customer sales, product cards, and fabric sample orders over the phone
• Responding to customer feedback on independent customer feedback websites
• Processing customer sales orders with suppliers
• Processing and sending out fabric sample and product card orders
• Organising and logging all cases
• Cutting and re-stocking fabric samples

What you’ll need:

• 1+ years office based experience preferably in a customer service related role
• The ability to cut it in a hyper-growth start-up - we’re looking for an agile, team player, who is passionate about customer services and our company/brand
• A professional, pro-active and can do attitude - someone who is willing to go the extra mile to “make it happen” and who takes real accountability for their own performance
• Good oral and written communication skills
• Good attention to detail
• The ability to stay calm and work well under pressure in a target driven environment
• Good Microsoft Office skills - Outlook, Excel, Powerpoint, Word (essential)

You’ll get to work in a driven, energetic and extremely fast growing company with a real opportunity to rapidly further your career if desired.