Customer Service Advisor – Order Processing

£24,000 – £26,000

Stevenage

CCR is proud to be partnering with a global company within the construction industry. With a global reach and international clients this position will play as a pivotal part within their UK operation. Based in Stevenage (with onsite parking) you will join a team of dedicated Customer Service professionals all with passion to deliver the best service to their clients and customers alike. This is a fantastic opportunity for someone to nurture their skills within a more technical product-based support role all whilst demonstrating excellent customer satisfaction.

What you will do

• Analyse and resolve customer requests using established procedures
• Enhance customer relationship management internally and externally
• Report unresolved issues, potential sales leads, and system deficiencies to the Supervisor, Sales Representative, or Sales Management.
• Provide professional responses to product and order related inquiries for primary accounts and other contacts as needed
• Handle all aspects of order processing and service activities to ensure accurate and timely customer support
• Assist customers in selecting suitable products, identify sales opportunities, and direct leads to the appropriate Sales representative.
• Perform quotation and order entry, address inquiries through telephone or email, product application, and billing issues for primary accounts and others as needed.
• Maintain up-to-date documentation and files following established procedures and policies

About You

• You must have first experience in a similar role (Telephone based Customer Service)
• You have a positive attitude, stress resilient and patient even in challenging situations
• Customer-oriented, reliable & self-motivated; demonstrating a strong sense of ownership.
• Excellent communication skills in English

What’s on offer

• Personal growth – Cultivate personal growth through a well-defined career path offering annual progression opportunities. Receive extensive training and guidance.
• We focus on well-being by creating a positive team atmosphere where working, learning and caring go hand in hand. We do this by facilitating the organizations of various teambuilding and afterwork activities.
• Inspiring global work environment – working with teams across the globe and collaborate with people of diverse backgrounds — both professionally and cultural.