Customer Service Advisor/Administrator – German Speaking

German speaking Customer Service

Northampton

£29,200 + Great Benefits

CCR is supporting a well established client we have been working with now for a while, a company thriving in the current economy who are are looking to add further to their German speaking Customer Support Team.

Full training and support is provided – ideally the successful candidate would have had some experience working within Customer Service (retail also suitable)

Key Responsibilities

  • Customer Support: Provide exceptional customer service to German-speaking clients/customers via phone, email, and chat and other social channels.
  • Issue Resolution: Address and resolve customer issues and complaints promptly, maintaining a high level of customer satisfaction.
  • Documentation: Maintain accurate records of customer interactions and feedback and assist in document translation.
  • Communication: Liaise with delivery teams to ensure clear communication and efficient service execution.
  • Feedback Collection: Gather customer feedback to identify areas for service improvement and relay this information to the management team whilst responding to the customer needs.

Qualifications

  • Language Skills: Fluent in German and English, both written and spoken. This will be tested during the interview process.
  • Experience: Previous experience in customer service
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving: Strong ability to handle challenging situations and resolve issues effectively.
  • Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Tech-Savvy: Proficient in using customer service software and Microsoft Office Suite.

Benefits

  • Competitive salary.
  • 23 days holiday + public holidays
  • Comprehensive training and development programs.
  • Opportunities for career advancement within the company.
  • Supportive and collaborative team environment
  • If you would like to be part of a great team in a continuously growing business, apply today and our recruitment team will be in touch
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CCR Recruitment Ltd