01322 555 543
CALL CCR SOLUTIONS
Recruitment | Selection | Specialists
CCR speaks out on Recruiter.co.uk
Christmas may still be some time off, but recruiters to the contact centre industry are already gearing themselves up to cope with their busiest time of year.
According to Louise McCarthy, head of the commercial division at Meridian Business Support, during the last quarter of the year some retail clients will double the number of staff required.
With companies such as Argos, Littlewoods and Currys just some of the household names to rely on temporary call centre staff to deal with the rush of Christmas orders, perhaps that is not surprising.
However, James Spencer, managing director at Contact Centre Recruit, says that the pre-festive season increase in demand for contact centre staff is no longer restricted to retail. "It used to be the typical retailer, but now we are getting it from banking, insurance, holiday and financial," he says. Spencer estimates that there is a 25% increase in demand at this time of year, peaking in the first week of December — a figure that could be as high as 240,000.
Spencer says that while retail still makes up the biggest chunk (70%), banking and insurance now takes 20%, and holidays (10%). "People want additional credit cards (and lose more of them) at Christmas, and make more insurance claims," he says.
Other news stories
Find out more about our clients and how CCR has helped them find the right candidates
CCR launches new look
It’s here. We’re delighted to announce the official lau...
CCR branches out
It’s a highly competitive marketplace, but CCR continues to g...
Sky’s the limit for CCR
If you’re a contact centre professional in the travel industr...
Get rich quick with CCR
Do a friend a favour…are they a contact centre professional l...
CCR speaks out on Recruiter.co.uk
Christmas may still be some time off, but recruiters to the contact...