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The purpose of the role is to work in conjunction with campaign managers and trainers to ensure fund-raisers have the skills and abilities to delivery excellent fundraising calls...
To train and manage supervisors and coaches to deliver skills coaching to the team. To regularly participate in skills coaching to ensure measurements are fair and calibrated. To design and deliver a full training programme to deliver best in class call centre sales and customer service performance...
This is a superb opportunity to join a successful, fast growing company in a vitally important senior management position.
We are looking for someone with the drive and ability to take us to the next level of telesales success.
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